Supreme Water Sales - Business Operations During Covid-19 - UPDATED 11/14/2020

As a Small Business in South West Florida, are doing our part to ensure the safety of our families, our customers, and our local community during the COVID-19.

We are commited to do as much as we can to ensure your customers still get the TOP QUALITY - Service and Support !

Customer Service ( 866-202-8388 ) is available during normal business hours - 8:30 am to 4:30 pm ( EST ) - MONDAY through FRIDAY 

LOCAL PICK UP POLICIES

To minimize contact, any customer who wishes to order and pickup locally, we are available to accomindate.

We have instituted a few policy changes for any local ordering and pick-up:

1) Call us to place your order - (866) 202-8388

2) All orders will be Processed & Pre-Paid over the Phone - ONLY - at this time we are not allowing Walk-In / Counter Service. 

3) Once order is complete, you will schedule the day/time you want your item available for pick-up. ( PLEASE NOTE ) Will Call Hours is ONLY available Monday through Friday - Between 9:00 am and Noon

4) Your order will be available for Pick Up. ( NOTE: ) FOR YOUR SAFETY and OURS - All customers will REQUIRED to wear face masks if entering our facilities. 

EXPECT DELAYS due to SUPPLY CHAIN

At this time we are experiencing DELAYS from some of our Manufacturers and Suppliers we work with. 

Manufacturers are seeing a SHORTAGE in parts and materials to Build and Produce products, as such, they have increased PRODCTION / BUILD TIMES by a a minimum of 3 to 4 WEEKS.

Suppliers are seeing LIMITED AVAILABLITY for some products.

Few Examples for Delays we have experienced:

STARITE - Pumps - Approx 8 weeks for delivery

GOULDS - Pump & Parts Shortage - Over 8 weeks to Ship from Manufacturer 

WATTS WATER - Media Shortage - Prodction Delays - HUGE DELAYS have occurred for ANY production which requires production. Delays have been offically extended to EARLY 2021 -- Please plan accordingly.

Please expect DELAYS when ordering certain items. We will do our best to notify our customers of any known delays that many occur with your order. 

Any questions please call us at (866) 202-8388

 

SHIPPING DELAYS 

As we get closer to the Holidays ( Thanksgiving & Christmas ) please expect Additional Days for your order to arrive. 

Both FEDEX and UPS no longer offer "ON-TIME SHIPPING GUARANTEES" for any EXPRESS SHIPMENTS ( IE: Overnight, 2-Day or 3-Day )

If you pay for an EXPRESS Shipping Option, your order will ship EXPRESS but there is no guarantee and no refunds if your order does not arrive ONE-TIME.

FEDEX - visit online at ( https://www.fedex.com/en-us/service-alerts.html )