Terms & Conditions
By purchasing from Supreme Water Sales, you agree to all of the following terms and conditions.
With the exception of special order items, general orders may be cancelled without penalty until the order is shipped. Once shipped, it will be covered under the standard return policy below.
Special orders may not be cancelled for any reason once the order is placed.
We reserve the right to review all orders placed to determine legitimacy, as such, delays can occur if an order is placed with different billing / shipping information.
We try very hard to fulfill orders in the shortest time possible. Many orders for normally stocked items are processed and shipped the same day. All orders are generally shipped within 1-2 business days of being placed, with the exception of special order items. If an item will be delayed longer than 1-2 days beyond the expected or stated shipping date, we will contact you as a courtesy and let you know.
If you provide an undeliverable address and your package is returned to us as undeliverable, or if address correction fees are applied, we will contact you to obtain a valid shipping address and you will be responsible for the cost to reship your item.
Returns & Warranties & Restocking Fees
All returns can be categorized as one of three types, shipping damage, warranty claim, or a standard return. Details of each are shown below. The following terms and conditions will apply to all three types of returns: The original shipping amount is never refunded for any reason. You must call us prior to returning an item for authorization and to obtain an RMA number. Please include this RMA number and / or a copy of your invoice with the return, as it will greatly speed processing time.
PLEASE NOTE: Once you receive an RMA, they are ONLY Valid for 30 DAYS. Failure to return an Authorized RMA back within 30 DAYS will result in a 50% Restock Fee. (NO EXCEPTIONS)
Return shipping will be the sole responsibility of the buyer. We strongly suggest that any return be sent both traceable and insured, as we will not be liable for items that are damaged or lost on the way back to us. Warranty claims over 90 days old will be issued in check form and mailed to the billing address of the order.
We are not liable for, nor will we issue refunds for, products that are damaged during installation, or because of incorrect installation. Same applies if the product purchased is not appropriate for the application, or is not being used as intended by the manufacturer. We accept no liability for any harm or damage, either direct or incidental, that may arise from the use of any product that we sell, regardless of the products use. The purchaser assumes all responsibility for proper handling, installation, and operation of any product we sell.
We offer no warranty, either express or implied, beyond what is provided by the product manufacturer's warranty.
Shipping - Lost Package Claims / Damage Claims
Lost Package Claims - It is the customer's responsibility to be available for all shipments. We are not liabile for Lost Package by Carrier.
If your item shows it been delivered, according to FEDEX or UPS tracking, we highly encourage you to check with other family members and neighbors just to make sure it was actually delivered. All Lost Package Claims MUST be reported to us with in 3 business days from the date the shipment tracking shows item(s) being delivered.
A lost package claim can typically take a minimum 7 to 10 - business days to complete by shipping carrier claims investigators.
Lost Package Claims investigations will require investigator and/or driver to return to the place item was delivered. Also, if used in your area, the Claims Team will review all Photo's of Deliveries - based on Location/Date & Time of Delivery.
Shipping Damage Claim - we require damage to be reported within 72 hours of receiving your order. Cometic Damage is Not Covered by Carriers.
Customer will be required to send Photos of the Damage to firstname.lastname@example.org.
Carrier will issue a damaged call tag and customer MUST have item Repacked with ALL original packing materials & box. Cusotmer will then have item Available for Pickup for the Damage Call Tag.
Replacement Items - we WILL NOT ship any replacements items for Damage / Lost Items till Shipping Carrier Completes the Lost Claim Process or Damage Claim Call Tag Pickup.
Items may be returned within 30 days from the date of purchase, and a restocking fee will apply. (see below).
Original shipping will not be refunded and return shipping will be the customers responsibility.
All items must be in new and resaleable condition. This means they must be in unused, unopened, uninstalled condition, in the original box, contain all of the original accessories and manuals, and any shrink wrap or protective seals must be in place. We will not accept damaged items or items that do not meet the above criteria for return. Buyer will have 15 days to provide us with, or make arrangements for, return shipping on any items that do not meet the above requirements. After which, we will have the option to dispose of the items with no refund due the buyer.
Restocking Fees Incurred on Approved Returns
Pumps - (NEW in Box Only) - 20% Restocking Fee
Replacement Water & Pool Filters (Unopened): 25% Restocking Fee
All Other Items: 20% Restocking Fee
50% Restock Fee will be Applied to ANY PRODUCT returns after 30 Days of an Approved RMA or WITHOUT an RMA (No Exceptions)
Warranty Claims / Defective / DOA
Items may be returned as a warranty claim for the original warranty period as provided by the manufacturer and all warranty claims are subject to manufacturer's approval. Most, but not all, products we sell carry a one year warranty starting on the purchase date. Original shipping will not be refunded and return shipping will be the customers responsibility. All items will be inspected and tested upon return to make sure that they qualify for a warranty claim. We reserve the right to deny a warranty claim based on information gathered from, or provided by, the customer, and also from the inspection and test results. Some items may also require being returned to the manufacturer for warranty approval, this can often add significant time to the warranty process. If warranty claim is approved, credit in the amount of the original purchase price, or a replacement product will be sent at our discretion. If the warranty claim is denied, the buyer will have 15 days to provide us with, or make arrangements for, return shipping. After which, we will have the option to dispose of the items with no refund due the buyer.